Contact Us - Servicing Department

Customer CARE Hours:

Monday - Thursday:

9:00 am - 8:00 pm ET

Friday:

9:00 am - 7:00 pm ET

Payment Address:

1417 North Magnolia Ave

Ocala, FL 34475

Legal Overview:

Visit our legal overview page to learn more about our consumer protections.

Email Address:

Toll Free Number:

Customer Service: 888.892.0881

Schedule a Face-to-Face Video Meeting with Us:

We understand that sometimes, face-to-face interactions are the most effective way to address your needs. If you prefer this approach, we're here to assist you. Click the link below to schedule a TEAMS video meeting with one of our team members for personalized assistance tailored to your needs.

Insurance:

Insurance Dec Page Mortgagee Clause:

Essex Mortgage ISAOA / ATIMA

P.O. Box 391313

Solon, OH 44139-8313

Fax Insurance Documents: 947.622.1091

Insurance Questions/Call Center: 855.919.6490

Insurance Claims:

Phone: 855.327.9297 | Fax: 947.622.1091

Please send all loss draft correspondence to:

Regular Mail:

ESSEX MORTGAGE c/o PLP

Attention: Loss Draft Department

PO Box 3500

Troy, MI 48099-3500

Overnight Mail:

ESSEX MORTGAGE c/o PLP

Attention: Loss Draft Department

700 Tower Drive, Suite 400

Troy, MI 48098