VIRTUAL ASSISTANT
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CONTACT US
Mortgage Contact Information
Hours:
Monday - Thursday:
9:00 am - 9:00 pm ET
Friday:
9:00 am - 7:00 pm ET
Payment Address:
1417 North Magnolia Ave
Ocala, FL 34475
Legal Overview:
Visit our legal overview page to learn more about our consumer protections.
Email Address:
CustomerCARE@EssexMortgage.comToll Free Number:
Customer Service: 888.892.0881
Schedule a Face-to-Face Video Meeting with Us:
We understand that sometimes, face-to-face interactions are the most effective way to address your needs. If you prefer this approach, we're here to assist you. Click the link below to schedule a TEAMS video meeting with one of our team members for personalized assistance tailored to your needs.
Schedule a face-to-face video meetingInsurance:
Insurance Dec Page Mortgagee Clause:
Essex Mortgage ISAOA / ATIMA
P.O. Box 391313
Solon, OH 44139-8313
Upload Insurance Documents HereFax Insurance Documents: 947.622.1091
Insurance Questions/Call Center: 855.919.6490
Insurance Claims:
Claims Borrower PortalPhone: 855.327.9297 | Fax: 947.622.1091
Please send all loss draft correspondence to:
Regular Mail:
ESSEX MORTGAGE c/o PLP
Attention: Loss Draft Department
PO Box 3500
Troy, MI 48099-3500
Overnight Mail:
ESSEX MORTGAGE c/o PLP
Attention: Loss Draft Department
700 Tower Drive, Suite 400
Troy, MI 48098